My car has been in the shop since last Wednesday, why? Well go back into the archive, you’ll see something about me getting in a car accident on a Saturday. So yeah, great, another hassle. Accident wasn’t my fault, but it doesn’t matter, laziness can not prevail in this situation.

So I called my insurance company, Liberty Mutual, did all the paper work, gave them all my info, and then took my car to the appraiser, did some more paper work there, and then finally dropped my car off at the body shop.

I finally got a call today from Village Collision about my car being ready, great I thought! But then the guy on the phone mentions the extra $ I needed to pay for a Hazardous Waste charge and this isn’t covered by insurance. Double U Tee Eff? And then he proceeds to mention that I need to pay the several hundreds of dollars to pick up the car since the insurance company is sending me the check and not them. Strange, I specifically told my insurance company numerous times that I don’t want to handle any money, just want to drop off the car and pick it up.

So I hang up, call up Liberty Mutual, speak to a really nice lady named Lisa and I let her know my concerns. She mentions that the payment is being sent directly to Village Collision and I don’t have to deal with any of that, whew, good. Then she mentions that Liberty Mutual doesn’t pay the Hazardous Waste charge, that’s a body shop overhead and I would have to cover that myself. So I get in a civilized argument with her (honestly, civilized, she really was sweet) and then she said she would get somebody to contact the body shop about it and get back to me.

So a couple hours later the body shop calls back, this time it’s the supervisor or manager or whomever. He says he’ll be nice and waive the Waste charge since I didn’t sign any papers and nobody mentioned the charge to me at all until today, he then went on to mention how this is a one time thing, etc etc. Good. I then mention how Liberty Mutual has already paid the body shop and I’ll be there tomorrow to pickup my car. Nope. “We don’t deal with Liberty Mutual, you will have to pay for the repair, we take Visa, MasterCard…”. Ugh.

Hello Liberty Mutual, just had a talk with Village Collision… “What’s a good number where I can reach you? We’ll have to call the body shop.”.

Hello again Liberty Mutual… “So the body shop refuses to release the car unless you pay for it sir”. FINE. Turns out Liberty Mutual’s systems are down today and her supervisor is out for the day (… bah) so they can’t send out a reimbursement check in time, but I will be receiving it this week.

Hopefully tomorrow I will be picking up my car.

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